1. Introduction
Anwar Al Seraj Engineering Company, referred to in this policy as “ASE”, “we”, “our”, or “us”, respects the privacy of visitors who use our website or contact us regarding our engineering, construction, industrial and renewable energy services.
This Privacy Policy explains what information we may collect through the website, why we use it, how it may be stored or shared, and how you may contact us regarding your information.
By using this website or submitting information through the contact form, you acknowledge the practices described in this policy.
2. Information We Collect
We may collect information that you provide voluntarily when you contact us or submit an enquiry through the website.
Contact form information
Depending on the information you provide, this may include:
- Your full name.
- Your email address.
- Your telephone number.
- Your company or organisation name.
- The service you are interested in.
- Project details or other information included in your message.
Technical information
Our hosting provider or security systems may automatically record limited technical information when the website is accessed, such as:
- Internet Protocol address.
- Browser and device type.
- Date and time of access.
- Pages requested.
- Basic server, security and error logs.
3. How We Use Your Information
Information collected through the website may be used to:
- Respond to enquiries, quotation requests and project-related questions.
- Communicate with clients, suppliers, partners and other interested parties.
- Assess project or service requirements.
- Prepare commercial or technical responses.
- Arrange meetings, site visits or further discussions.
- Maintain records of business correspondence.
- Protect the website against spam, abuse, fraud and security threats.
- Improve website performance, content and user experience.
- Comply with applicable legal, regulatory or contractual obligations.
We do not sell personal information submitted through this website.
4. Basis for Processing Information
We process information when it is reasonably necessary to respond to your request, conduct business communications, prepare or perform contractual activities, protect our website, or meet applicable legal obligations.
Where consent is required for a particular activity, such as optional marketing communication or non-essential analytics, we will request consent before enabling that activity.
6. Data Retention
We retain information only for as long as reasonably necessary to respond to the enquiry, maintain relevant business records, fulfil contractual requirements, resolve disputes, protect legitimate business interests, and comply with applicable obligations.
Retention periods may vary depending on the nature of the enquiry, project, contract or legal requirement. Information that is no longer required may be securely deleted or anonymised.
7. Information Security
We use reasonable administrative, organisational and technical safeguards designed to protect information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, internet connection or electronic storage system can be guaranteed to be completely secure. Visitors should avoid submitting confidential engineering documents, passwords, banking information or other sensitive data through the general contact form.
9. Third-Party Services and Links
The website may contain links to third-party websites or embedded services, including Google Maps, social-media platforms, hosting services or external resources.
These services may receive technical information such as your IP address, browser information or interaction data according to their own privacy policies and settings.
ASE is not responsible for the privacy practices, security or content of independent third-party websites. Visitors should review the privacy policies of those services before providing information to them.
10. Your Choices and Information Requests
You may contact us to request information about the personal data we hold in relation to you, or to ask us to correct, update or delete information where appropriate.
Depending on applicable law and circumstances, requests may include:
- Requesting access to information associated with you.
- Correcting inaccurate or incomplete information.
- Requesting deletion where retention is no longer necessary.
- Objecting to or restricting particular uses.
- Withdrawing consent where processing is based on consent.
Some requests may be limited where information must be retained for contractual, legal, regulatory, security or legitimate business purposes. We may need to verify your identity before processing a request.
11. Children's Privacy
This website is intended for businesses, professionals and individuals seeking engineering or corporate information. It is not designed to knowingly collect information from children.
If you believe that a child has submitted personal information through this website, please contact us so that we can review and remove it where appropriate.
12. Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, technologies or information practices change.
The latest version will be published on this page with an updated “Last updated” date. Visitors are encouraged to review this page periodically.
13. Contact Us About Privacy
For questions or requests relating to this Privacy Policy or information submitted through the website, contact: